Frequently Asked
Questions

Will I receive an order receipt/order confirmation?

Yes! Please ensure that you have added orders@sincerelyfresh.com to your contacts so that the confirmation email does not go to spam.

Where is the physical location of your store?

We are located in Wenatchee, Washington. Come see us at 3615 US-97 ALT, Wenatchee, WA 98801.

What should I do if my fruit hasn’t arrived?

Please reference your Order ID in your confirmation email to track your order at the following link. If the status notes your fruit has been delivered and you haven’t received your order, please email us at orders@sincerelyfresh.com.

What should I do if my fruit is damaged?

At Stemilt, we believe each gift is meant for a specific purpose: to thank, to congratulate, to comfort, to surprise. Ensuring your gift meets the desired purpose is our ultimate goal. If our fruit does not meet your expectations, let us know by emailing orders@sincerelyfresh.com and we’ll replace the gift or give you a full refund, whichever you prefer. Be sure to provide us with the correct shipping address. We do our best to verify addresses with FedEx but cannot issue refunds that were delayed because of an incorrect address.

How long does shipping take?

In order to maintain fruit quality during shipping, we ship all items two-day standard. Cherries are shipped two-day but packed in a way that keeps them cold in order to maintain freshness. This means your order will never be in transit longer than two days. In some instances, your order may be delayed for up to one week due to adverse harvest conditions or fruit that doesn’t meet our stringent quality control. We make sure only the freshest and most flavorful fruit makes it to your doorstep! To ensure every gift is only in transit for two days or less, we only ship on Mondays, Tuesdays and Wednesdays. If you order by 9AM PST, we do our best to make sure your order goes out the same day. The majority of all orders ship within 72 hours; the exception being an order placed after 9AM PST on Wednesday or anytime Thursday-Sunday. Those orders will ship the following Monday.

How do I check my order status?

To track your order, visit FedEx.com and enter your Order ID and press the “Track” button. The Order ID can be found on your receipt and in the order confirmation email.

Can I send gifts to Alaska or Hawaii?

How do I create a new account?

Once you are ready to complete your purchase, click on the red shopping cart button in the top right corner and select ‘Checkout’ from the drop down menu. The Checkout page will ask for Shipping Address Details, and under the State and ZIP sections, there is an option to create an account by entering a password.

What do I do if I forgot my username or password?

Click on this link and enter your username or email address. You will receive a link to create a new password via email.

Is my personal information, including phone number, email address and credit card information safe?

Yes, you can shop at Sincerely Fresh by Stemilt online with confidence. We have partnered with Square to offer safe and secure credit card transactions for our customers. For more information, visit our Security page.